Move Oz Wheels
Last Updated: 25-2-2026
These Terms & Conditions govern the use of services provided by Move Oz Wheels. By booking vehicle transport with us, you acknowledge and agree to the terms outlined below.
Move Oz Wheels operates as a provider of coordinated interstate car transport Australia solutions through structured carrier networks across major Australian routes.
1. Service Scope
Move Oz Wheels arranges the transportation of vehicles between nominated pickup and delivery locations within Australia. Services may include depot-to-depot or door-to-door coordination depending on the booking selection.
Vehicle transport is carried out via approved carrier partners operating under documented compliance and insurance standards.
For full details on service structure, customers may review our vehicle transport solutions page prior to booking.
2. Booking Confirmation
A booking is confirmed once:
- A formal quote has been accepted
- Required booking details are submitted
- Payment terms (if applicable) are agreed
Transport scheduling is subject to carrier availability, route demand, and operational conditions.
Estimated delivery timeframes are provided as guidelines only and are not guaranteed delivery deadlines.
3. Vehicle Condition & Inspection
A pre-transport inspection is conducted at pickup. Existing visible damage is recorded in a condition report.
Customers must:
- Ensure the vehicle is clean for inspection
- Remove all personal belongings unless approved
- Disclose any mechanical issues
- Ensure the vehicle has minimal fuel (typically ¼ tank or less)
Failure to disclose vehicle condition issues may result in delays or additional charges.
4. Pricing & Payments
Transport pricing is based on:
- Distance and route
- Vehicle size and type
- Service selection (depot or door delivery)
- Seasonal demand and scheduling factors
Quoted pricing is valid for the specified booking period only. Pricing may be adjusted if booking details change after confirmation.
Additional charges may apply for:
- Remote area delivery
- Inoperable vehicles
- Undisclosed modifications
- Restricted access locations
5. Insurance & Liability
Vehicles are transported under carrier transit insurance while in the custody and control of the carrier.
Insurance does not cover:
- Pre-existing damage
- Mechanical or electrical failure unrelated to transport
- Personal belongings inside the vehicle
- Undisclosed modifications
Any claims must be recorded at delivery prior to signing the condition report.
Customers are encouraged to review transport preparation guidelines and consult our Frequently Asked Questions page for further clarification regarding coverage and procedures.
6. Delivery & Collection
Delivery timeframes are estimates only and may vary due to:
- Weather conditions
- Road closures
- Carrier scheduling adjustments
- Operational disruptions
If delivery cannot be completed due to customer unavailability, storage or redelivery fees may apply.
7. Cancellations & Changes
Booking changes must be requested in writing prior to dispatch. Cancellation fees may apply depending on scheduling stage and carrier allocation. Refund eligibility is subject to operational commitments already incurred at the time of cancellation.
8. Customer Responsibilities
Customers agree to:
- Provide accurate pickup and delivery details
- Ensure authorised access at both locations
- Provide correct contact information
- Disclose vehicle condition accurately
Move Oz Wheels is not responsible for delays caused by incorrect information provided at the time of booking.
9. Force Majeure
Move Oz Wheels is not liable for delays or service disruption caused by events beyond reasonable control, including but not limited to natural disasters, road closures, mechanical breakdowns, or regulatory changes.
10. Website Use
Information provided on this website is for general guidance only. While we strive to ensure accuracy, content may be updated or modified without prior notice.
Contact Information
For any questions regarding these Terms & Conditions or our professional car transport services, please contact our support team directly through the website.